Help Center
How your subscription works, how trees are planted, and answers to common questions.
Managing Your Subscription
Your subscription is billed monthly through Stripe. You can manage everything from your Dashboard:
- Billing portal: Click “Manage Billing” to update your payment method, view invoices, download receipts, or cancel.
- Business profile: Edit your company name, industry, location, website, and contact info directly on the dashboard.
- Partner badge: Copy the embed code from your dashboard to add the “We Plant Trees with ForestMatters” badge to your website.
- Planting history: View every planting with dates, tree counts, providers, and verification links.
How Tree Planting Works
Each month when your subscription payment processes, we automatically plant trees on your behalf through our reforestation partners. Here is the step-by-step:
- Payment processes: Stripe charges your card on your billing date.
- Trees are planted: Our system sends a planting request to our primary provider (Ecologi). If Ecologi is unavailable, we automatically fail over to Digital Humani.
- Confirmation recorded: The planting is logged with a provider reference number. For Ecologi, this includes a direct link to view your trees.
- Dashboard updated: Your planting history, tree count, and impact stats update immediately.
If a planting fails for any reason, we are alerted immediately and retry manually. Failed plantings are never lost: they are tracked and resolved.
Our Reforestation Partners
Ecologi (Primary)
Ecologi funds verified reforestation projects worldwide, including mangrove restoration in Madagascar, agroforestry in Kenya, and native woodland planting in the UK. Every tree planted through Ecologi is verified by third-party organizations and tracked on their platform. When your trees are planted, you receive a link to view them on Ecologi's site.
Learn more: ecologi.com/how-it-works
Digital Humani (Backup)
Digital Humani partners with reforestation nonprofits to plant trees globally. They serve as our automatic backup provider: if Ecologi is temporarily unavailable, your trees are planted through Digital Humani instead, with no action needed from you.
Learn more: digitalhumani.com
National Forest Foundation (Coming Soon)
We are working with the National Forest Foundation's Sapling Program to offer tree planting in U.S. National Forests. As a veteran-owned company, planting in American forests is a priority for us. This option will be available for Forest tier subscribers.
Learn more: nationalforests.org
Subscription Plans
| Plan | Price | Trees/Month | Directory Listing |
|---|---|---|---|
| Seedling | $49/mo | 5 | No |
| Grove | $99/mo | 15 | Yes |
| Forest | $249/mo | 50 | Yes (featured) |
All plans include a partner badge, impact dashboard, and planting history. Grove and Forest plans include a public listing on the partner directory. See pricing for full details.
Frequently Asked Questions
How do I update my payment method?
Go to your Dashboard and click "Manage Billing." This opens the Stripe billing portal where you can update your card, view invoices, and download receipts.
Can I switch plans?
Yes. Contact us at hello@forestmatters.com to upgrade or downgrade. Your planting history and partner badge carry over. If you upgrade mid-cycle, the new tree count takes effect on your next billing date.
What happens if I cancel?
You can cancel anytime through the billing portal. Your trees already planted stay planted. Your partner badge and directory listing are removed at the end of the billing period. If you re-subscribe later, your planting history is preserved.
What if my payment fails?
Stripe retries failed payments automatically over several days. During this time your account is marked as past due. If payment succeeds, your account reactivates. If all retries fail, the subscription is canceled.
How do I know my trees were actually planted?
Every planting is logged with a provider reference in your dashboard. For Ecologi plantings, you get a direct link to your trees on their platform. All plantings go through verified reforestation partners with third-party auditing.
Can I delete my account and data?
Yes. Go to your Dashboard, scroll to the bottom, and use the "Delete Account" option. This anonymizes your business profile and removes you from the directory. Planting records are retained (anonymized) for audit purposes. This complies with GDPR and CCPA requirements.
Do you offer custom or enterprise plans?
For businesses planting more than 50 trees per month, contact us at hello@forestmatters.com for custom pricing.
Still have questions?
We are happy to help. Reach out and we will get back to you within one business day.
hello@forestmatters.com